Support
Email support@anqasystems.com. We usually reply within two business days.
It helps to include whether you use a Mac or Windows and which version, the browser you use, and what you expected What Dinged to show.
| Problem | Try this |
|---|---|
| I can't find the bell on my Mac | Look in the menu bar near the clock. If you have many menu bar icons, it may be hidden behind the notch or another app; quit and reopen What Dinged from Applications. |
| I can't find the bell on Windows | Click the ^ arrow next to the clock, where Windows tucks new tray icons, and drag the bell onto the taskbar to keep it in view. |
| I still can't find the bell | Open What Dinged again from Applications (Mac) or the Start menu (Windows) and its window will appear. On a MacBook with a full menu bar, hide a few menu bar icons in System Settings, Menu Bar. |
| Windows shows a SmartScreen notice | Because What Dinged is new, Windows may show a brief SmartScreen notice for the first few weeks while it builds reputation. If you see it, the publisher listed will be Kimberly Bjers. |
| A browser sound shows the browser's name but no tab | Install the extension for that browser (see the Download page), then quit and reopen What Dinged. In Safari, also allow website access in Safari Settings, Extensions. |
| Settings says a browser's extension isn't connected | Make sure the extension is turned on in the browser, then quit and reopen the browser. |
| My license key won't activate | Copy the key straight from the page your order email's "Access purchase" link opens, with no spaces. If it says the activation limit is reached, remove a computer you no longer use in the customer portal, or email us. |
| I lost my license key | Open your order email and click Access purchase; your license key is shown on that page. Your keys are also in the customer portal, which your order email also links to. You can also email us with your purchase email and we'll find it. |
| I want a refund | Email us within 30 days of purchase. See Refunds. |
Moving your license to a new computer
One license works on up to 3 of your own computers, Mac or Windows in any mix. To move it, open the customer portal (your order email links to it too), find your What Dinged license key, remove the old computer from its activations, then enter the key on the new computer. This works across Mac and Windows. If you can't get into the portal, write to us with your purchase email and we'll help.
Updates after your first year
Your purchase includes a year of updates, and the app keeps working on the versions you have after that. If you want newer versions, you can renew updates for $4.99, which adds another year and never renews automatically. For now, email support@anqasystems.com to renew.
Leave a review
Reviews in the stores help other people decide whether What Dinged is right for them. If you have a minute, leave one. Each link opens the What Dinged listing, and reviews are on that page.
- Windows app: Microsoft Store
- Browser extension: Chrome Web Store, Edge Add-ons or Firefox Add-ons
The Mac app isn't sold through an app store, so on a Mac the browser extension listings are the place to leave a review.